Refund policy

🔄 Return, Exchange & Refund Policy

At Aajira, we value our customers. Every product is thoughtfully designed and crafted with care. ❤️ We understand that sometimes a product may not meet your expectations, and we're here to help.

📩 For all return, exchange, or refund requests, please contact us at support@aajira.in within 48 hours of delivery.

🔁 Returns

We accept returns in eligible cases, subject to the conditions below.

✅ Eligibility for Returns

  • The product must be unused, unwashed, undamaged, and in its original condition.

  • All original tags must be intact.

  • Products with body odour, stains, signs of wear, washing, or damage will not be accepted.

  • Return requests must be raised within 48 hours of delivery.

📦 Return Process

  • Returns must be self-shipped by the customer.

  • Aajira does not provide return pickup services under any circumstances.

  • Once the returned product is received, inspected, and approved by our team, a store credit will be issued.

🎁 Store Credit

  • We do not offer cash refunds or bank transfers for standard returns.

  • Approved returns will be issued as store credit.

  • Store credit is valid for 1 year from the date of issue.

🔄 Exchanges

We offer exchanges to help you find the right fit or product.

✅ Eligibility for Exchange

Exchanges are allowed for:

  • 📏 A different size of the same product (subject to availability), or

  • 🛍️ Another product of equal or higher value (any price difference must be paid by the customer).

📋 Exchange Conditions

  • The product must be unused, unwashed, undamaged, and in its original condition with all tags intact.

  • Exchange requests must be raised within 48 hours of delivery.

  • Each product is eligible for one exchange only.

🚚 Exchange Process

  • Exchanges must be self-shipped by the customer.

  • Aajira does not provide exchange pickup services under any circumstances.

  • Once the product is received and passes our quality inspection, the replacement item will be dispatched.

⏳ Processing Timeline

  • The exchange process typically takes 12–14 business days from the date the returned item is received.

💰 Refunds

Refunds are only applicable in cases where a product is received in a damaged or defective condition.

✅ Eligible Refund Cases

Examples include:

  • 🔥 Burnt products

  • ✂️ Torn products

  • ⚠️ Manufacturing defects

  • 📦 Incorrect product received

🎥 Refund Requirements

  • An unboxing video is mandatory for all refund claims.

  • The refund request must be submitted within 48 hours of delivery.

📝 Refund Process

  • Once the issue is verified and approved by our team, the refund will be processed to the original payment method or bank account used for the purchase.

⚠️ Important Notes

  • 🚫 Custom-made or personalized products are non-returnable and non-exchangeable.

  • 🏷️ Products purchased during sales, promotions, or with discounts are eligible for exchange only and cannot be returned.

  • 📌 Aajira reserves the right to reject any return, exchange, or refund request that does not comply with the above policy.